Order Processing & Tracking:

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Tracking information is provided via email once your order has shipped.

Shipping Timeframes:

U.S. Orders: Standard delivery takes 4–6 business days after shipment within the contiguous United States.

International Orders: Delivery times vary by destination and customs clearance, typically 10–21 business days.

Shipping times may extend during peak seasons or promotional periods.

Shipping Rates:

Shipping costs are displayed at checkout unless otherwise stated.

Free shipping is available only for select promotional offers or product bundles, as clearly indicated on the specific offer page at the time of purchase.

Orders not qualifying for free shipping are subject to standard carrier rates, which may vary based on location and order size.

Shipping Locations:

We currently ship to all 50 U.S. states and select international destinations. We do not ship to P.O. boxes, APO/FPO addresses, or countries where import restrictions apply.

Fulfillment Partners:

We use trusted third-party fulfillment centers located in the United States to ensure efficient order processing and delivery. All shipments originate from our U.S. fulfillment partners.

Subscription Orders:

Subscription orders are processed and shipped automatically based on the frequency selected at checkout. You may update, pause, or cancel your subscription at any time by contacting our Customer Support team before your next scheduled shipment.

Changes made after a shipment has been processed cannot be modified or canceled.

Delayed or Lost Packages:

If shipment delays occur, we will notify you by email. You may choose to cancel your order for a full refund or consent to the delay.

If a package is lost in transit, we will work with the carrier to investigate before issuing a replacement or refund.

Customs, Duties, Tariffs, and Taxes:

For international orders, all customs fees, import duties, tariffs, and local taxes are the responsibility of the customer. These charges are not included in the product or shipping cost and may vary by country.

International Shipping Restrictions:

For international orders, all customs fees, import duties, tariffs, and local taxes are the responsibility of the customer. These charges are not included in the product or shipping cost and may vary by country.

Please be aware that this list includes, but is not limited to, all known prohibited products throughout the world. We continue to update and revise this list, based on the most recent information from customs officials, the USPS, and other government and civilian organizations. *Losses incurred due to exceeding your country’s limitations will not be refunded.

Heal-n-Soothe® - Restricted in Cuba, Iceland, Iran, Democratic People's Republic of Korea, Liberia, Libyan Arab Jamahiriya, Mauritius, New Caledonia, Norway, Sierra Leone, Singapore, Somalia, South Africa, Sudan, Syrian Arab Republic, Ukraine, Yemen

Super Joint Support® - Restricted in Cuba, Iran, Democratic People's Republic of Korea, Liberia, Libyan Arab Jamahiriya, Mauritius, Sierra Leone, Somalia, Sudan, Syrian Arab Republic, Ukraine, Yemen

My Daily Collagen® - Restricted in Sri Lanka

Rub on Relief® - Restricted in Cuba, Iran, Democratic People's Republic of Korea, Liberia, Libyan Arab Jamahiriya, Mauritius, New Zealand, Sierra Leone, Somalia, South Africa, Sudan, Syrian Arab Republic, Ukraine, Yemen

Eye Health Essentials® - Restricted in Austria, Cuba, Iran, Democratic People's Republic of Korea, Liberia, Libyan Arab Jamahiriya, Mauritius, Sierra Leone, Somalia, Sudan, Syrian Arab Republic, Ukraine, Yemen

Natural Cleanse - Restricted in Cuba, Germany, Iran, Democratic People's Republic of Korea, Liberia, Libyan Arab Jamahiriya, Mauritius, Sierra Leone, Somalia, Sudan, Syrian Arab Republic, Ukraine, Yemen

Sleepzyme® - Restricted in Cuba, Iran, Democratic People's Republic of Korea, Liberia, Libyan Arab Jamahiriya, Mauritius, New Zealand, Sierra Leone, Somalia, Sudan, Syrian Arab Republic, Ukraine, Yemen

ThinMist® - Restricted in Australia, Belgium, Canada, Cuba, Germany, Iran, Ireland, Democratic People's Republic of Korea, Liberia, Libyan Arab Jamahiriya, Mauritius, New Zealand, Sierra Leone, Somalia, Sudan, Syrian Arab Republic, Ukraine, United Kingdom, Yemen

Dr. Clark Far Infrared Heating Pads - Restricted to all countries outside of the United States & Canada.

Incorrect or Undeliverable Addresses:

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may be reshipped at the customer’s expense.

Returns & Refunds:

We truly want to help you live pain free. That’s why we test every single product we offer and develop many of our own exclusive products you can’t get anywhere else. If you are unhappy for any reason, simply return your order within 90 days and get your money back, less shipping. Your returned product must be sent back in its original packaging and in like-new condition with all parts and pieces.

Please Note: All returns are carefully inspected by our returns department. If there are any signs of damage, foul odors, pet hair, dirt, or other debris, the return will not be accepted.

Product Return Locations:

Please return all packages to the warehouse listed on your initial product packaging. If that is unavailable, please use the location below that is closest to you:

The Healthy Back Institute

Kentucky Warehouse:

7200 Intermodal Dr.

Louisville, KY 40258

The Healthy Back Institute

Nevada Warehouse:

6710 E. North Belt Road

Las Vegas, NV 89165

Product Returns:

Supplements & Creams

Single Bottle Orders

If after trying the product for at least 3 weeks you don’t feel improvement, simply return the used bottle within 90 days and we’ll gladly refund your purchase price (less shipping).

Multi Bottle Orders & Buy One Get One Specials

Return all unopened bottles within 90 days and we will refund a prorated amount based on the number of unopened bottles you have returned (less shipping).

*Multi-Bottle packages are not recommended for first time users.

Recurring & Subscribe & Save Delivery Orders

Return all unopened bottles within 90 days from your initial sign up date and we will refund a prorated amount based on the number of unopened bottles you have returned.

Free Offers / Free Trials

How Your Free Trial Works:

When you sign up for a Free Trial, you are only responsible for paying the shipping and handling fee for the free product. You will have a specified number of days to try the product for yourself. (Trial Periods vary by Product).

After your trial period expires, you will be enrolled in our Subscribe & Save Monthly delivery service. You will receive a fresh new shipment of the product each month. Your credit card will be billed each month at our low members-only pricing plus any applicable shipping as indicated on your offer. (Pricing Varies by Product.)

You may update, pause, or cancel your subscription at any time by contacting our Customer Support team before your next scheduled shipment. [insert contact us hyperlink] If you cancel after the trial period, you will be billed based on the number of products shipped after your trial period expires.

Shipping Fees for Free Trials and/or Free Offers are Non-Refundable.

Partner Products:

LivingWell Nutraceuticals takes pride in being able to offer you other companies' products that we do not offer ourselves, but support because we think they are great products that our customers can benefit from. When purchasing partner products, please refer to their website for their Guarantee and Return Policy. You may find this information on your invoice or package insert.

How Refunds are Issued:

Once your return has been inspected and approved for a refund, please allow 7 – 10 business days for your refund to be processed. Refunds will be issued back to the original method of payment.

Contact Us:

For questions, please contact our Customer Support team at support@livingwellnutraceuticals.com, via our Contact us Form, or by phone at 1-888-966-8901 (International 240-780-5977).